Custom CRM software Development Company
The exact CRM you need, on a guaranteed budget.
Software must conform to your reality. I am Dmitriy Fridlyand, founder of Neologic Custom Software. I architect your custom CRM locally in Chicago, and my engineering team builds it. We eliminate manual workarounds by building exactly what your team needs, leveraging white-label scripts to protect your budget.
★★★★★
44 reviews
Greg hilton
FOUNDER • PROPERTY TAX SOLUTIONS
Dmitriy took the time to learn our entire practice to build a platform that completely satisfies our needs. The amount of work we can accomplish has skyrocketed.
3X
growth of appeal volume with the same headcount
30%
time saved and reinvested into revenue generation
From ground-up builds to legacy migrations and AI automation — I architect the right CRM for your business, and my team builds it.
Services
Custom CRM Development Services
Core Architecture Offerings
Fully Custom CRM
For companies building a proprietary SaaS product or operating with highly complex, unique architectures. We engineer your system from the ground up to ensure absolute scalability and control.
Hybrid CRM
The smartest balance for established businesses. We use a robust open-source CRM for standard features, and my team engineers your complex, proprietary workflows directly on top of it. You get a bespoke fit, faster and cheaper.
Engineering & Deployment
Consulting & Strategy
I do not hand you off to a junior manager. I personally map your exact business logic and define the architecture to ensure we build only what solves your bottleneck.
Data Migration
We safely extract your historical data from fragile spreadsheets or 20-year-old legacy systems, mapping it into a secure, modern database without dropping a single record.
Integrations
Software that creates a new data silo is a failure. We engineer bulletproof API connections between your CRM and your existing tools so your whole company operates from a single source of truth.
AI
We structure your CRM as a clean, private data layer, making it fully capable of powering autonomous AI agents and securely automating your workflows.
ERP & CRM
Custom ERP and CRM Development Services
Disconnected sales and operations cap your growth. I can help you build custom ERP and CRM ecosystems to eliminate data silos and automate your entire revenue pipeline.
Before
Data Silos
Manual Handoffs
No Visibility
After
Unified
Automated
Real-Time
Unified Custom Ecosystems
You need a single source of truth. We build unified platforms where your CRM and your ERP share the exact same database. Whether we build the entire system from scratch or engineer an API connection, we ensure everyone in your company is looking at the same numbers.
"Lead-to-Cash" Automation
We map and automate your entire operational lifecycle. By seamlessly connecting your front-end sales to your back-office operations, we eliminate the manual handoffs that bottleneck your growth.
Dashboards & Real-Time BI
Once your front and back offices are connected, you stop guessing. We build custom business intelligence dashboards on top of your unified data, giving real-time visibility into profit margins, service delivery bottlenecks, and resource allocation across the entire company.
modern, enterprise grade
The CRM Development Technology Stack
Front-End
Dynamic Web Apps
Reusable Components
Backend
Modular Architecture
Secure APIs
Enterprise Scalability
Databases
Zero Vendor Lock-In
Data Integrity
Cloud & Infrastructure
Automated Support
Consumption-Based Billing
Enterprise-Grade Security
AI
Walled-Off Proprietary Data
Automated Workflows
Open-Source CRM Cores
FASTER TIME TO MARKET
NO REBUILDING STANDARD FEATURES
BUDGET RESERVED FOR CUSTOM LOGIC
The CRM Build Process
How I Guarantee Your Budget
I guarantee the cost of your custom CRM by eliminating unknowns before development begins. Here is my exact process to lock in your budget, build your architecture, and hand over the keys.
01. DISCOVERY CALL
02. WORKFLOW AUDIT
03. PROTOTYPE
04. ENGINEERING
05. CLEAN HANDOFF
01
discovery call
30 -60 MINS
NO IS A VALID ANSWER
You and I will personally unpack your operational bottleneck or SaaS vision so I can give you a candid assessment of what a custom CRM build requires, or if buying an off-the-shelf tool is actually your smartest move.
deliverable
A preliminary technical diagnosis and a straight recommendation on next steps — including whether to build at all
02
Workflow Audit
1-2 WEEKS
CHICAGO ONSITE
I sit down with your leadership and sales teams to map your exact sales pipeline. By auditing your daily operations firsthand, I document your reality to ensure no hidden CRM requirements ambush us later.
deliverable
A technical prescription detailing your sales bottlenecks and honest options to build or buy.
03
Prototype & Guarantee.
1-2 WEEKS
SCOPE LOCKED
BUDGET GUARANTEED
We translate your mapped pipeline into an interactive blueprint. Your team clicks through every proposed dashboard and intake form while changes are still free. Once approved, the scope is locked.
deliverable
An interactive CRM prototype, a phased execution plan, and your strict Budget Guarantee.
04
Engineering & Execution
3-6 MONTHS
1 POINT OF CONTACT
0 SILENT UPCHARGES
My engineers execute the approved blueprint. To protect your timeline, we leverage open-source CRM cores for standard features and spend your budget strictly on engineering your complex, proprietary workflows and ERP integrations.
deliverable
A stable, production-ready CRM ecosystem built exactly to spec.
05
Clean Handoff & Local Support
100% IP OWNERSHIP
supprot on demand
NO VENDOR LOCK-IN
After securely migrating your legacy data and testing the system, we launch. You own 100% of the CRM source code and intellectual property outright, backed by predictable, localized support.
deliverable
100% IP ownership, complete documentation, and a local SLA for ongoing maintenance.
Front-End
React.js, Vue.js, Angular, and Tailwind CSS
The CRM Development Technology Stack
trusted by business owners
Why do business owners trust me with their custom CRM development?
★★★★★
Dmitriy took the time to truly learn the nuances of our highly specific legal practice. He architected a custom CRM that automates our entire lifecycle — from identifying a prospect to a won appeal case. Thanks to this system, we were able to triple our appeal volume.
Greg hilton
FOUNDER • PROPERTY TAX SOLUTIONS
$250k build
Property tax appeals
Chicago
Custom CRM
marketing automation
Replaced Manual Workflows
★★★★★
Dmitriy asked a lot of questions and tried to figure out the process behind each document, and that's what made them stand out. If I have another project, I won't even start a tender because I can't imagine a better approach than Neologic's.
Max Lukashevich
COO • Abcor Home Health
Medical CRM
HIPAA Compliance
Field Services Mobile App
Electronic Visit Verification
Real Work. Real Results.
case studies
LEGAL
MEDICAL
Fitness
Custom Property Tax System with a CRM
A Chicago law firm was capping its own revenue by managing thousands of complex tax appeals on paper. We architected a custom Legal CRM and proprietary "Algorithm Builder" to completely automate their client lifecycle—from initial intake to executing heavily regulated filings directly with the county.
3x
Tripled the appeal filings of their closest competitor.
4.5
Eliminated 4.5 Full-Time Employees' worth of manual data entry.
5 MIN
Slashed case filing time from hours down to under 5 minutes.
LEGAL
custom platform
workflow automation
direct mail integration
case management
HIPAA-Compliant Healthcare CRM & Field Service App
Managing a complex web of patients and caregivers across disconnected systems was a massive HIPAA liability. We architected a unified Healthcare CRM and a custom mobile app to securely connect back-office HR directly to real-time, in-home care.
1
Replaced paper trails with a single HIPAA-compliant database.
1000
Deployed a secure mobile app to thousands of caregivers.
0
Unlocked rapid statewide expansion by connecting HR to Operations.
Healthcare
custom platform
Learning Management System
Applicant Tracking System
Multi-Tenant CRM for a Scaling SaaS Startup
The founders had massive initial traction but were managing their B2B customer base on thousands of unscalable Excel sheets. To unlock nationwide growth, we architected a cloud-native SaaS CRM from the ground up to seamlessly manage schools, coaches, and real-time athlete data in one unified platform.
700+
Scaled to 700+ schools and 75,000+ athletes globally.
6,500+
Empowered 6,500+ coaches to ditch manual tracking entirely.
0
Achieved zero downtime under massive load during peak school seasons.
LEGAL
custom platform
workflow automation
direct mail integration
case management
Estimated Pricing
How much does custom CRM development cost?
A custom CRM costs between $20,000 for an accelerated hybrid build and $100,000+ for a ground-up system. Your final price is driven entirely by workflow complexity, required system integrations, and legacy data migration.
Hybrid CRM Build
From $20k
Open-source CRM core handling standard pipeline functionality.
Custom features and API integrations layered on top for your unique workflows.
A faster, cost-effective bespoke build for established businesses.
Includes secure client portals and automated operations.
Fully Custom CRM
From $30k
Engineered entirely from the ground up for absolute control and scalability.
Required for highly complex architectures or proprietary SaaS products.
100% IP ownership with zero third-party licensing fees or open-source constraints.
Any features, any integrations, virtually anything you can imagine.
Why hire me
Why Hire Me to Build Your Custom CRM?
The Budget Guarantee
You get a guaranteed, firm price for your CRM based on upfront prototyping, not padded guessing. If I am wrong about the scope, I pay for the mistake, not you.
Audit-First Architecture
I do not force your business into a generic template. I diagnose your broken workflows in person before my team writes a single line of code.
Personal Accountability
There are no account managers to hide behind. I take personal accountability for the CRM architecture and the final outcome.
Lean Code Execution
Building basic pipeline features from scratch is a waste of your money. My team integrates proven open-source cores and white-label scripts for standard functions. Your budget is reserved strictly for the unique business logic you actually need.
Outcome-Focused
My goal is to automate your revenue pipeline and eliminate your operational bottlenecks. I abstract the complexity of the build so you simply pay for the result.
industries
Healthcare CRM Software Development
I architect HIPAA-compliant CRMs that eliminate the liability of disconnected patient data by securely integrating your operations directly with your existing EHR systems.
Custom Real Estate CRM Software Development
My team builds scalable real estate CRMs that automate multi-tenant management and broker commissions to eliminate manual data entry.
CRM Development for Law Firm
Secure client intake portals and browser-based document discovery workflows.
Logistics CRM Development
My team engineers custom quoting engines and unified tracking dashboards that connect your sales floor directly to your dispatch data.
Manufacturing CRM Development
I map your supply chain to create complex B2B quoting tools, ensuring your factory floor and sales team operate from the exact same numbers.
Construction CRM Development
My team executes custom builds that unify your project bidding process and keep offline field teams perfectly synced with back-office operations.
faq
Frequently Asked Questions
What makes Neologic different from other custom CRM development companies?
Most agencies start building before they fully understand your business. I audit your workflows in person first, lock in a guaranteed price, and stay your point of contact through the entire build. No handoffs, no billing surprises.
When should a business build a custom CRM instead of using Salesforce?
You must build a custom CRM when generic platforms force your team into manual workarounds, complex spreadsheet tracking, or expensive third-party plugins. If your proprietary business logic—like fluctuating freight calculations, specialized manufacturing quoting, or strict HIPAA compliance—breaks standard SaaS, an off-the-shelf CRM will cap your growth. I architect the exact logic that generic platforms cannot handle.
How long does it take to build a custom CRM?
A custom CRM takes between 1 to 9 months to deploy, depending entirely on the architecture. A hybrid CRM built on a proven open-source core takes 1 to 3 months, while a fully custom enterprise architecture takes 6 to 9 months. I provide an exact, phased timeline alongside your guaranteed budget before my team writes any production code.
Will a custom CRM integrate with our legacy ERP and accounting software?
Yes. A CRM that creates an isolated data silo is a failure. My team engineers secure API bridges between your new CRM and your legacy ERPs, accounting tools, and HR systems. I architect the entire system to ensure complete "lead-to-cash" automation across your organization.
Do we own the CRM source code and intellectual property?
Absolutely. You own 100% of the code and the intellectual property outright. Once the system is built, tested, and deployed, I guarantee a clean handoff with complete documentation. I do not hold your business hostage with vendor lock-in.
How much should we budget for ongoing CRM maintenance?
If your operations never change, your custom CRM may not require any manual maintenance at all. My team deploys your architecture on enterprise cloud infrastructure (AWS, Google Cloud, or Azure) using DevOps best practices, fully automating routine server upkeep. However, your business is a living, breathing organism. As your company grows, your software must constantly evolve to remain useful. Your ongoing budget is not for keeping the lights on; it is for continuously adapting the business logic so the system scales with your reality. I provide a localized Chicago SLA to execute these adaptations whenever you need them.
get started
Let’s automate your revenue pipeline
Spreadsheets and duct-taped plugins are a massive liability. Let’s sit down to map your proprietary workflows and engineer a custom CRM that eliminates manual data entry and unifies your company.
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